The Digital Direction Advantage


As the communications industry created unmanageable complexity. Every new telecom solution brings unknown risks yet it comes with a long-term contract. Every vendor has something to offer, but no one is around to make sure it all works together for the long haul.

At Digital Direction we offer a telecom management solution for multi-site corporations, which allows us to comprehensively manage your telecommunications environment…providing a simple solution to savings, transparency, options, and carrier accountability. See how Digital Direction’s offerings compare to other telecom company solutions.

Telecom Services Audit Company TEM Software Carrier Account Team Digital Direction
Audit - analyze all your telecom bills and contracts X X X
Monthly rate/billing validation X X
Review bills for accuracy and budgetary requirements X X X
Negotiate all telecom contracts including renewals X
Resolve billing disputes with all carriers X X
Open, track and manage all trouble tickets and escalations X
Project manage all moves, adds, deletes and changes with all carriers X
Consolidated billing platform for all your carriers - one bill, one payment X X
Project manage all orders to completion including demarc extension X
Vendor equipment coordination X
One point of contact for all telecom X
Proactive and continuous approach to new and existing services optimizing your spend with measurable results X
Guaranteed Results - all of our customers are references! X
Our staff of experts averages 26 years telecommunication experience with all major providers X
Recover credits for incorrect rates and charges X X
Free Telecom assessment X
Online portal to manage carrier information for all providers X X