We Manage & Solve Telecom Problems

A New Level of Telecom Management

First-class, proactive service starts with seasoned professionals who know how to expedite support and find the right solutions for each unique customer.

Serving both wireline and wireless under one comprehensive Outsourced Telecom Management (OTM) solution is one of the ways Digital Direction simplifies and streamlines a company’s telecommunications. The CIOs and IT Directors within our clients’ organizations have told us many times that our team gives them 2 things that are hard to come by: more time and peace of mind.

Our team has extensive experience with major carriers and companies. This means our customers get that tireless telecom advocate that every company needs. Digital Direction’s roster of experts includes pros with experience managing Fortune 500 customers and former account managers from major carriers who average more than 20 years of back-office experience.

A Team of Telecom Experts On Your Side

Our “inside” view empowers Digital Direction to deliver customers an unmatched mix of cost control and operational efficiency.

Efficient, cost-saving telecom management could not exist without the right people. We use the teamwork approach to deliver first-class telecom management, time and time again. Each month, our team negotiates millions of dollars of contracts, and we have completed tens of thousands of telecom transactions.

In other words: We hire industry-connected people who know telecom management like the back of their hands.

Acquire, Provision & Support

Our OTM solution allows us to acquire, provision, and support the corporate telecom environment in a detailed and speedy fashion. Digital Direction can take away headaches by managing the entire OTM lifecycle, including:

  • trouble ticket and billing helpdesk services
  • ordering and provisioning
  • inventory management
  • invoice auditing
  • expense management
  • contract and rate negotiation