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We are Digital Direction

Experienced MTS experts driving contract negotiations, managing Fortune 500 clients, and delivering streamlined telecom solutions for cost savings and peace of mind.

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Digital Direction tackles everything telecom

We serve both wireline and wireless under one comprehensive solution to streamline your company’s telecommunications.

  • Ordering
  • Expense management
  • Contract Negotiation
  • Procurement
  • Billing
  • Trouble Tickets
  • Inventory Management
  • Project Management
  • Invoice Consolidation
  • And More….

Our Core Values

Nobody else has our holistic, everything telecom approach.

We think there’s a better approach to managing telecom and our satisfied customers agree. Our holistic view and deep knowledge allows us to offer a truly all-inclusive approach; Managed Telecom Solution (MTS).

Digital Direction tackles everything telecom — including ordering, contract negotiation, billing, inventory management, invoice consolidation, expense management, procurement, trouble tickets, project management, and more. We serve both wireline and wireless under one comprehensive solution to streamline your company’s telecommunications. In fact, clients’ IT leadership teams have told us many times that we give them two things that are hard to come by: more time and peace of mind.

A team of telecom experts on your side.

In an industry where the term “experts” is overused, we assign the term with the utmost confidence to our team members. Digital Direction’s unique team of highly experienced telecom experts puts us in a class of our own. Each year, our team negotiates millions of dollars of contracts and completes tens of thousands of telecom transactions. Our roster of experts are pros who have worked with a majority of both domestic and international carriers and providers, and with a lengthy experience managing Fortune 500 customers. We only hire the very best people. You simply won’t find a more dedicated and driven team to manage your telecom.

Results

Our people solve complex and difficult problems so you can run your business.

  • Our clients typically save 35% of telecom spend.
  • We provide clients with just one point of contact.
  • We can easily match your organization’s large scale.
  • With less churning, teams return to core business.
  • We close billing and trouble tickets 90% faster.
  • Our customer retention rate is consistently at 98%.
  • We drive measurable ROI in 3 months.
  • We implement projects 40% faster than others.
  • Limit risk with our industry experts on your side.
  • We deliver measurable operational efficiency.
  • Get iron-clad contracts with favorable terms.
  • We are the office move experts.

Message from CEO

“Telecom is both a challenging and amazing industry. We set out 21 years ago to craft the perfect solutions for these challenges. Over two decades later, we’ve built many longstanding relationships, saved hundreds of millions, and continue to empower our clients for sustained success.”

FOUNDER AND CEO

350
in Annual Customer Spend
95
NPS Rating
24
Trouble Ticket Help Desk

Our Goal

Our goal is to revolutionize the telecom management industry by providing a truly all-inclusive solution that streamlines the entire process and gives our clients more time and peace of mind.

21
Providing world-class IT services & solutions
825
In recovered savings & credits
35
Average savings per client

Why Companies Love Digital Direction

The Digital Direction team has done an outstanding job

“The Digital Direction team has done an outstanding job and has far exceeded my expectations going into the process.”

Director of IT Delivery
Integrated Managed health care organization with $4 billion in revenue

I was a bit of a skeptic out of the gates but I am officially sold on the methodology.

“I was a bit of a skeptic out of the gates but I am officially sold on the methodology. We’ve built a solid relationship and foundation, and I would happily recommend your services to other companies.”

Director of IT
Global home essentials company in the Russell 1000 Index

Wow, Digital Direction gets it done.

“Wow, Digital Direction gets it done. We had a previous auditor quit on us and say there wouldn’t be any savings. Then DD comes in and we knew we found the right people. We finally felt like we were doing the right thing. This is amazing!”

Director of IT
Global home essentials company in the Russell 1000 Index

Our engagement with Digital Direction has accomplished exactly what I needed

“Our engagement with Digital Direction has accomplished exactly what I needed. We dropped unused services, identified what we own, and will finally have an accurate inventory of services. The DD team has been amazing and we are so grateful for your hard work!”

Director of Information Systems
60+ year-old regional non-profit health system

Things are great and Digital Direction is exceeding expectations.

“Things are great and Digital Direction is exceeding expectations. So happy to have you all!”

Network Admin
Global specialty metals distribution company

This is what ‘good’ looks like.

“This is what ‘good’ looks like. We are extremely pleased with how our projects are going and appreciate the proactive nature of the DD team. Thank you!”

Executive
Enterprise health care practice specializing in complex chronic diseases

I would like to tell the team at Digital Direction “Thank you”

“I would like to tell the team at Digital Direction ‘Thank you’ for their assistance and diligence. We could not have been successful in our endeavors without your expertise and professionalism.”

Network Manager
Fortune 500 automotive components and equipment manufacturer

I so much appreciate the work that DD has done for us.

“I so much appreciate the work that DD has done for us. We would not be anywhere near this point if it wasn’t for your team’s diligence and persistence. The attention to the detail and follow up is extraordinary. Passing along our thanks and admiration – partnering with Digital Direction has really paid off for us!”

CIO
95-year-old provider of premier ceramic, glass, porcelain and natural stone

We offer our continuous praise

“We offer our continuous praise for doing such a great job for all the work you’ve done for us.”

Corporate Controller
Family-owned car wash with 40+ locations

Digital Direction’s professionalism and sensible approach is why I keep coming back to them.

“I have high standards. Digital Direction’s professionalism and sensible approach is why I keep coming back to them. They’ve helped me achieve my desired ROI with expert recommendations and cost reduction initiatives, and I continually find myself leaning on them for guidance. I trust Digital Direction with my business.”

Executive Director
Non-profit academic medical center supporting 2 million patients per year

Chicago-based professional services IT company

Established for over 21 years, our Chicago-based professional services IT company has been a leader in the industry, serving clients across the entire United States.

We specialize in providing comprehensive Telecom Management solutions, leveraging our expertise to deliver exceptional services nationwide.

Our Latest Industry Case Studies

Midwest-based Healthcare Provider

Healthcare System Saves $6+ Million in Telecom Expenses through customized Audit & Optimization.

In as little as 6 months, Digital Direction analyzed over 2,000 billing line items to secure and additional $4M in cost savings.

view case study ➝

Global manufacturer in the interconnect industry saves 40% of their Telecom spend through Managed Telecom Solutions

Our client expanded with 10 new locations in domestic and international markets over five years using Digital Direction’s MTS services.

view case study ➝

Leading Financial Institution

Financial Institution Saves $8.25 Million in Telecom Expenses through Partnership.

Our client is a financial holding company with numerous consumer and business banks and over $45 billion in assets.

view case study ➝

Fortune 200 International Manufacturer

Fortune 200 Manufacturer Benefits From MTS.

Our client is a international manufacturer serving major brands, with hundreds of locations and over 70K employees. The client’s annual revenue exceeds $15 billion.

view case study ➝

We solve telecom problems so you can focus on your business.

Reach out to us today and discover how Digital Direction can be of assistance to you.

Contact Our Experts