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We are Digital Direction

Experienced MTS experts driving contract negotiations, managing Fortune 500 clients, and delivering streamlined telecom solutions for cost savings and peace of mind.

Featured Partners

Digital Direction tackles everything telecom

We serve both wireline and wireless under one comprehensive solution to streamline your company’s telecommunications.

  • Ordering
  • Expense management
  • Contract Negotiation
  • Procurement
  • Billing
  • Trouble Tickets
  • Inventory Management
  • Project Management
  • Invoice Consolidation
  • And More….

Our Core Values

Nobody else has our holistic, everything telecom approach.

We think there’s a better approach to managing telecom and our satisfied customers agree. Our holistic view and deep knowledge allows us to offer a truly all-inclusive approach; Managed Telecom Solution (MTS).

Digital Direction tackles everything telecom — including ordering, contract negotiation, billing, inventory management, invoice consolidation, expense management, procurement, trouble tickets, project management, and more. We serve both wireline and wireless under one comprehensive solution to streamline your company’s telecommunications. In fact, clients’ IT leadership teams have told us many times that we give them two things that are hard to come by: more time and peace of mind.

A team of telecom experts on your side.

In an industry where the term “experts” is overused, we assign the term with the utmost confidence to our team members. Digital Direction’s unique team of highly experienced telecom experts puts us in a class of our own. Each year, our team negotiates millions of dollars of contracts and completes tens of thousands of telecom transactions. Our roster of experts are pros who have worked with a majority of both domestic and international carriers and providers, and with a lengthy experience managing Fortune 500 customers. We only hire the very best people. You simply won’t find a more dedicated and driven team to manage your telecom.


Our people solve complex and difficult problems so you can run your business.

  • Our clients typically save 35% of telecom spend.
  • We provide clients with just one point of contact.
  • We can easily match your organization’s large scale.
  • With less churning, teams return to core business.
  • We close billing and trouble tickets 90% faster.
  • Our customer retention rate is consistently at 98%.
  • We drive measurable ROI in 3 months.
  • We implement projects 40% faster than others.
  • Limit risk with our industry experts on your side.
  • We deliver measurable operational efficiency.
  • Get iron-clad contracts with favorable terms.
  • We are the office move experts.

Message from CEO

Telecom is both a challenging and amazing industry. We set out 21 years ago to craft the perfect solutions for these challenges. Over two decades later, we’ve built many longstanding relationships, saved hundreds of millions, and continue to empower our clients for sustained success.


in Annual Customer Spend
NPS Rating
Trouble Ticket Help Desk

Our Goal

Our goal is to revolutionize the telecom management industry by providing a truly all-inclusive solution that streamlines the entire process and gives our clients more time and peace of mind.

Providing world-class IT services & solutions
In recovered savings & credits
Average savings per client

Why Companies Love Digital Direction

Chicago-based professional services IT company

Established for over 21 years, our Chicago-based professional services IT company has been a leader in the industry, serving clients across the entire United States.

We specialize in providing comprehensive Telecom Management solutions, leveraging our expertise to deliver exceptional services nationwide.

Our Latest Industry Case Studies