About us

We manage and solve telecom problems.

You get to focus on your business.

 

Nobody else has our holistic, everything telecom approach.

We think there’s a better approach to managing telecom and our satisfied customers agree. Our holistic view and deep knowledge allow us to offer a truly all-inclusive approach; Outsourced Telecom Management (OTM).

Digital Direction tackles everything telecom — including ordering, contract negotiation, billing, inventory management, invoice consolidation, expense management, procurement, trouble tickets, project management, and more. We serve both wireline and wireless under one comprehensive solution to streamline your company’s telecommunications. In fact, clients’ IT leadership teams have told us many times that we give them two things that are hard to come by: more time and peace of mind.

A team of telecom experts on your side.

In an industry where the term “experts” is overused, we assign the term with the utmost confidence to our team members. Digital Direction’s unique team of highly experienced telecom experts puts us in a class of our own. Each year, our team negotiates millions of dollars of contracts and completes tens of thousands of telecom transactions. Our roster of experts are pros who have worked with hundreds of carriers; many have experience managing Fortune 500 customers. We only hire the very best people. You simply won’t find a more dedicated and driven team to manage your telecom.

Results

Our people solve complex and difficult problems so you can run your business.

Our clients typically save 25% of their total telecom spend
We deliver measurable operational efficiency
We drive proven, measured ROI in 3 months
We close billing and trouble tickets 90% faster
We implement projects 40% faster
With less churning, your ream can return to their core business
We negotiate iron-clad contracts at the most favorable terms
We can match your large scale
Our customer retention rate is 98%
Limit risk and get industry experts on your side
Clients have 1 point of contact
We’re the office move experts

Focus on your business, not your telecom.

We close billing and trouble tickets quicker, speed up procurement, and save our clients hours of unnecessary churn.

Our people solve complex telecom problems daily which means you can go back to focusing on your core business again. Contact us today for a no-risk audit to see just how well Digital Direction can optimize your telecom.

Our people solve complex telecom problems daily which means you can go back to focusing on your core business again. Contact us today for a no-risk audit to see just how well Digital Direction can optimize your telecom.

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