Managed Telecom Solution (MTS)

Digital Direction’s all-inclusive Managed Telecom Services, or MTS, drives better and faster results for you.

Digital Direction brings world-class expertise to the management of every aspect of the telecom lifecycle for our clients. This extends from: service procurement and contract negotiations, ongoing inventory and project management, all the way through to billing and trouble ticket resolution.

We transform business processes and accelerate IT adoption and innovation. On average, our clients enjoy 35% savings without switching carriers. Our clients average 90% reduction of IT staff time on day-to-day telecom.

1. Order management

Telecom Services Procurement

Digital Direction has deep experience with carriers. This helps us to anticipate any obstacles. 

You are also assigned a dedicated Customer Advisor. These are contract rate and verbiage experts who work to secure the best price at the most favorable terms.

We secure the highest SLAs with the lowest cost in the fastest time to market. 

Project Management and Equipment Vendor Arrangements

Our experienced project managers are invested in getting the best outcomes for you. If third-party vendors are involved, we also manage those arrangements. We reach successful implementation procurement at least 40% faster than carrier-assigned project managers.

Coordination of Location Moves

Physical location changes become so much more than the standard move, add, change or disconnect (MACD). They can essentially initiate the procurement process all over again! Digital Direction gets ahead of any potential setbacks or delays—such as fiber installation lead times—and manages the project to keep your move on time and within budget.

Inventory Creation

Over years of growth and acquisitions, companies can lose track of their locations, what services at each location, and where they may be overspending. We create a concise inventory by pulling together invoices, contracts and carrier Customer Service Records (CSRs).

2. Ongoing operations

Audit Services

Digital Direction uses invoicing codes to accurately identify savings and credits, as well as potential risks. We then create a baseline Managed Telecom Services report that details your total monthly spend and outlines how we intend to employ our services to save you money. 

Rate/Invoicing Validation

Your invoicing rates are benchmarked to industry standard rates by performing regular audits to ensure that your service continues to be invoiced correctly. This follows the same procedure that we do during your initial audit. If we find an error in your invoicing, we take the appropriate action to get the issue resolved.

Inventory Management

After an audit, we also onboard your inventory into our systems for ongoing management. First, we’ll realize the savings opportunities uncovered in the audit with disconnects, duplicate service resolutions, invoice validations and negotiations, and credit requests. Then, we’ll manage your inventory and secure your savings with ongoing rate and invoicing validation.

Trouble Ticket Help Desk

Managed Telecom Services clients can opt for a decentralized help desk, in which all of your locations call us directly, or a centralized help desk, in which your internal IT department notifies us when issues arise. 

Either way, your dedicated Customer Advocate from Digital Direction will close your tickets 90% faster than if you deal directly with carriers. We’ll stay on the phone until the issue is resolved, and let you get back to your core job.

Invoicing Ticket Help Desk

Let us be your single point of contact for all invoice-related issues. Your dedicated Customer Advocate will open and manage tickets with your carrier, saving you hours of time on the phone. When a credit is due, we are persistent — even if it means months of follow-up. We have secured millions of dollars in credits for our clients.

Data Analytics

Digital Direction provides robust and real-time reporting allowing you to make informed and timely IT decisions.

3. Lifecycle management

Contract Lifecycle Management

Our experience and carrier knowledge enables us to identify contract risk and exposure. Our experts proactively review every client contract approaching renewal to get ahead of deadlines. This way, there is adequate time to negotiate industry-best terms. 

Where potential issues are uncovered, we present you with the best options, and take action to mitigate your risk and limit your exposure. Our objectives are to manage the lead time and fine print, and help you make the right decision for your company.

Our Customers Say

“Once we learned about Managed Telecom Solutions (MTS), we saw all the ways it could help us. It sounded like exactly what we needed to eliminate the barriers we kept hitting.”  ~Director of Information Technology, $800 Million Global Manufacturing Company

“By managing all our locations, Digital Direction has been able to identify unnecessary redundancy, reduce costs, manage Telco inventory and consolidate carrier billing, which allows us to focus on customer needs.”  ~Global Leader in Design, Manufacturing and Distribution of Oral Health Care Products

I so much appreciate the work Jackie has done for us.  We would not be anywhere near this point if it wasn’t for her diligence and persistence.  Her attention to the detail and follow up is extraordinary.  …pass along thanks and appreciate. Partnering with DD has really paid off !!!!

“Great job taking on so much work for us! Thank you!” 

We solve complex telecom problems daily so you can focus on your core business.

Contact us today to see how Digital Direction can help you.