Managed Telecom Solution (MTS)
All-inclusive Managed Telecom Solution. Let our industry experts drive better and faster results for you.
Our turnkey Managed Telecom Solution (MTS) delivers real business value. We bring world-class expertise to manage every aspect of the telecom lifecycle for our clients – from service procurement and contract negotiations to ongoing inventory and project management. Clients leverage our expertise to transform business processes and accelerate IT adoption and innovation. On average our clients enjoy 35% savings and over 90% reduction of IT staff time spent on day-to day telecom; affording them greater strategic flexibility and faster time to market.
1. Order management
Telecom Service Procurement
Our deep experience with carriers helps us anticipate obstacles, allowing us to reach successful procurement at least 40% faster than working with carrier-assigned project managers alone. Plus, you will be assigned a dedicated Customer Advisor who is a contract rate and verbiage expert and who will work to secure the best price at the most favorable terms.
Project Management and Equipment Vendor Arrangements
Carrier-provided project managers may be overburdened and your best interest may not be theirs. Our experienced project managers are invested in getting the best outcomes for you. If third-party vendors are involved, we also manage those arrangements.
Coordination of Location Moves
Physical location changes become so much more than the standard move, add, change or disconnect (MACD)—as they essentially initiate the procurement process all over again. Digital Direction gets ahead of any potential setbacks or delays—such as fiber installation lead times—and manages the project to keep your move on time and within budget.
Over years of growth and acquisitions, companies can lose track of what locations they have, what services they are paying for at each location, and where they may be overspending. We create a concise inventory by pulling together invoices, contracts and carrier Customer Service Records (CSRs).
2. Ongoing operations
Our experts translate invoicing codes to determine exactly what you are being charged and why. We then create a baseline report that details your total monthly spend and outline how we intend to employ our services to save you money. Our deep industry knowledge enables us to accurately identify savings, credits, as well as potential risks.
Digital Direction benchmarks your invoicing rates to industry standard rates by performing regular audits—following the same procedure that we do during your initial audit—to ensure that your service continues to be invoiced correctly. If we find an error in your invoicing, we take the appropriate action to get the issue resolved.
Trouble Ticket Help Desk
You can opt for a decentralized help desk, in which all of your locations call us directly, or a centralized help desk, in which your internal IT department notifies us when issues arise. Either way, your dedicated Customer Advocate from Digital Direction will close your tickets 90% faster than if you deal directly with carriers. We’ll stay on the phone until the issue is resolved satisfactorily, and let you get back to your core job.
Invoicing Ticket Help Desk
Let us be your single point of contact for all invoice-related issues. If there is a possible errant invoice, your dedicated Customer Advocate will open and manage a ticket with your carrier—saving you hours of time on the phone. When a credit is due, we are persistent—even if it means months of follow up. We have secured millions of dollars in credits for our clients.
After an audit, we onboard your inventory into our systems for ongoing management. First, we’ll realize the savings opportunities uncovered in the audit with disconnects, duplicate service resolutions, invoice validations and negotiations, and credit requests. Then, we’ll manage your inventory and secure your savings with ongoing rate and invoicing validation.
Digital Direction provides robust and real-time reporting allowing you to make informed and timely IT decisions.
3. Lifecycle management
Contract Lifecycle Management
Our experience and carrier knowledge enables us to identify contract risk and exposure. Our experts proactively review every client contract approaching renewal to get ahead of deadlines, so there is adequate time to negotiate industry best terms. Where potential issues are uncovered, we present you with the best options, and take action to mitigate your risk and limit your exposure. Our objectives: manage the lead time and fine print, and help you make the right decision for your company.