Skip to main content

Managed Telecom Solutions: End the Complexity

Expert Audits, Telecom Lifecycle and Telecom Expense Management. Enjoy Strategic Telecom Solutions From the Experts

Managed Telecom Pioneers since 2002

Your Managed Telecom Solution

We Design Strategic Telecom Solutions For You!

  • Monthly, Quarterly, and Annual Telecom Audit Options
  • Moves, Adds, Changes, and Disconnects (MACD)
  • Telecom Vendor Management
  • Contract Negotiation
  • Significant Hidden Savings
  • Billing and Trouble Ticket Services
  • Wide Area Network (WAN) Project Management

The Complete Telecom Time and Cost Management Solution

  • Save Significant Time and Money
  • Amplify Your Team’s Resources
  • Consolidated Invoicing
  • Organize Vendors
  • End Missed Deadlines

Tap Into
Managed Telecom Services

Managed Telecom Solutions:
Expense Audit

Let our experts deliver an end-to-end telecom expense audit for managing your complete telecom needs. Ensure your billing and invoices are fully accurate and up-to-date. Keep your team focused on strategic IT innovation.

Basic TEM Solution

Telecom Contract and Service HQ

Build quickly and accurately, and manage every aspect of your telecom managed contracts and services.

  • Telecom Audits & Inventory
  • Project Management
  • Order Management
  • Contract and Vendor Negotiation
  • Network Engineering and Design Optimization

Telecom Expense Management

Digital Direction’s Telecom Expense Management System (TEM) is the perfect solution for those seeking better cost predictability and improved process efficiency. Choose Basic TEM or Enhanced TEM — the offering which best matches your specific needs.

Get started with Digital Direction TEM Telecom Expense Management today!

Make Telecom Services and Billing Work for You

“By managing all our locations, Digital Direction has been able to identify unnecessary redundancy, reduce costs, manage Telco inventory and consolidate carrier billing, which allows us to focus on customer needs.”

– Global Leader in Design, Manufacturing and Distribution of Oral Health Care Products

35
Average amount our risk-free process saves on telecom bills.
950
Recovered Savings & Credits
60
our solution drives measurable ROI
85
of most company telecom invoices contain billing errors
90
faster than internal teams, Digital Direction moves.

Experience Optimal Telecom Management Services

Gain Time & Efficiency

  • 90%+ reduction in time on trouble tickets, billing and invoice payments
  • Eliminate invoice acquisition, loading, validation and processing.
  • 100% time reduction for resolving telecom billing errors.
  • Help negotiating the best telecom pricing and contracts.
  • No more missed deadlines and difficult installs.

Trust the Telecom Professionals

  • All basic services included.
  • Invoice, inventory, and contract validation.
  • Billing dispute resolution.
  • Contract management.
  • Service procurement, inventory management (MACD).
  • Project management.
  • First and last bill reviews.
  • Interactive & real-time billing tickets.
  • Interactive & real-time trouble tickets.

Limit Risk & Exposure

  • All basic services included.
  • Invoice, inventory, and contract validation.
  • Billing dispute resolution.
  • Contract management.
  • Service procurement, inventory management (MACD).
  • Project management.
  • First and last bill reviews.
  • Interactive & real-time billing tickets.
  • Interactive & real-time trouble tickets.

Enjoy Unbeatable ROI

  • All basic services included.
  • Invoice, inventory, and contract validation.
  • Billing dispute resolution.
  • Contract management.
  • Service procurement, inventory management (MACD).
  • Project management.
  • First and last bill reviews.
  • Interactive & real-time billing tickets.
  • Interactive & real-time trouble tickets.
Experience Optimal Telecom Management Services

Did you know that 80% of all telecom bills contain errors?

We do — and we’re the best in the biz at finding them and getting discounts & credits from carriers to make it right

  • Telecom Professionals On Your Side
  • Reduced Service Disruptions
  • Streamlined Invoicing /Billing
  • Process Flow Simplification

Message from Our CEO

Telecom is both a challenging and amazing industry. We set out 21 years ago to craft the perfect solutions for these challenges. Over two decades later, we’ve built many longstanding relationships, saved hundreds of millions, and continue to empower our clients for sustained success.

FOUNDER AND CEO

950
Recovered Savings & Credits
95
NPS Rating
24
Trouble Ticket Help Desk

Why Choose Digital Direction's TEM?

We offer a 24/7 centralized cloud-based platform with advanced data intelligence allowing your teams to focus on strategic decision making.

Comprehensive Solution

Our TrackTEM software covers all aspects of your IT network, including voice, data, mobile, SaaS, and cloud spend, providing a comprehensive TEM solution.

Expert Support

Access a team of telecom experts who provide guidance, quick resolution, and assistance to optimize your telecom expenses.

Expert Support

Advanced Data Intelligence

Our 24/7 cloud-based platform offers advanced data intelligence, empowering strategic decision-making based on real-time insights and analytics.

Advanced Data Intelligence

Streamlined Processes

Automation and streamlined workflows simplify bill processing, payment management, and expense validation, saving time and effort.

Streamlined Processes

Why Companies Love Digital Direction

Experience Optimal Telecom Management Services

Key TrackTEM Features

  • 24/7 centralized data analytics across entire IT spend.
  • Single source of record for effective inventory and expense management.
  • Automated invoice processing and streamlined bill payment services.
  • Variance reporting for identification of billing errors or credit opportunities.
  • Invoice cost allocation and expense validation.

Key TEM Benefits

  • All basic services included.
  • Invoice, inventory, and contract validation.
  • Billing dispute resolution.
  • Contract management.
  • Service procurement, inventory management (MACD).
  • Project management.
  • First and last bill reviews.
  • Interactive & real-time billing tickets.
  • Interactive & real-time trouble tickets.
Experience Optimal Telecom Management Services

Take a Look at Our Latest Industry Case Studies