Outsourced Telecom Management

All-inclusive Outsourced Telecom Management. Let the industry experts drive better results for you.

Our fully Outsourced Telecom Management (OTM) services help to save time and deliver real business value. We bring world-class expertise to manage every aspect of the telecom lifecycle for our clients – from ongoing inventory and project management to service procurement and contract negotiation. Clients enjoy an average 95% reduction of IT staff time spent on telecom issues. They also see, on average, 35% savings and full ROI within three months.

1. Order management
Telecom Service Procurement
Our deep experience with carriers helps us anticipate obstacles, allowing us to reach successful procurement at least 40% faster than working with carrier-assigned project managers alone. Plus, you will be assigned a dedicated Customer Advisor who are contract rate and verbiage experts and will work to secure you the best price at the most favorable terms.

Project Management and Equipment Vendor Arrangements
Carrier-provided project managers may be overburdened and your best interest may not be theirs. Our experienced project managers are invested in getting the best outcomes for you. If third-party vendors are involved, we also manage those arrangements.

Coordination of Location Moves
Physical location changes become so much more than the standard move, add, change or disconnect (MACD)—they essentially initiate the procurement process all over again. Digital Direction gets ahead of any potential setbacks or delays—such as fiber installation lead times—and manages the project to keep your move on time and within budget.

Inventory Creation
Over years of growth and acquisitions, companies can lose track of what locations they have, what services they are paying for at each location, and where they may be overspending. We create a concise inventory by pulling together invoices, contracts and carrier Customer Service Records (CSRs).

2. Ongoing operations

Audit Services
Our experts translate invoicing codes to determine exactly what you are being charged and why. We then create a baseline report that details your total monthly spend and outline how we intend to employ our services to save you money. Our deep industry knowledge enables us to accurately identify savings, credits, as well as potential risks.

Rate/Invoicing Validation
Digital Direction benchmarks your invoicing rates to industry standard rates by performing regular audits—following the same procedure that we do during your initial audit—to ensure that your service continues to be invoiced correctly. If we find an error in your invoicing, we take the appropriate action to get the issue resolved.

Trouble Ticket Help Desk
You can opt for a decentralized help desk, in which all of your locations call us directly, or a centralized help desk, in which your internal IT department notifies us when issues arise. Either way, your dedicated Customer Advocate from Digital Direction will close your tickets 90% faster than if you deal directly with carriers. We’ll stay on the phone until the issue is resolved satisfactorily, and let you get back to your core job.

Invoicing Ticket Help Desk
Let us be your single point of contact for all invoicing-related issues. If there is a possible errant invoice, your dedicated Customer Advocate will open and manage a ticket with your carrier—saving you hours of time on the phone. When a credit is due, we are persistent—even if it means months of follow up. We have secured millions of dollars in credits for our clients.

Inventory Management
After an audit, we onboard your inventory into our systems for ongoing management. First, we’ll realize the savings opportunities uncovered in the audit with disconnects, duplicate service resolutions, contract validations and negotiations, and credit requests. Then, we’ll manage your inventory and secure your savings with ongoing rate and invoicing validation.

Robust Reporting
Digital Direction provides robust reporting that lets you see exactly how we are working for you to save you money.

3. Lifecycle management
Contract Lifecycle Management
Our experience enables us to identify contract risk and exposure. Our experts review every client contract approaching renewal to get ahead of deadlines, so there is adequate time to negotiate the best terms. Where potential issues are uncovered, we present you with the best options, and take action to mitigate your risk and limit your exposure. Our objectives: manage the lead time and fine print, and help you make the right decision for your company.

“Once we learned about Outsourced Telecom Management (OTM), we saw all the ways it could help us. It sounded like exactly what we needed to eliminate the barriers we kept hitting.”

Bryan Proctor, Samtec

“By managing all our locations, Digital Direction has been able to identify unnecessary redundancy, reduce costs, manage Telco inventory and consolidate carrier billing, which allows us to focus on customer needs.”

Greg Franz, Sunstar Americas, Inc.

Our people solve complex telecom problems daily which means you can go back to focusing on your core business again. Contact us today for a no-risk audit to see just how well Digital Direction can optimize your telecom.

Our people solve complex telecom problems daily which means you can go back to focusing on your core business again. Contact us today for a no-risk audit to see just how well Digital Direction can optimize your telecom.

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