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The telecommunications landscape for businesses is constantly evolving.  New technologies emerge, regulations change, and the demands on your network infrastructure keep growing. Managing all these moving parts effectively can be a complex and time-consuming endeavor. This is where Managed Telecom Solutions (MTS) come in.

MTS offer a comprehensive approach to overseeing every aspect of your company’s telecom infrastructure. This includes not just the financial management of expenses (Telecom Expense Management – TEM), but also operational management, strategic planning, and technical support. Let’s dive deeper into what MTS entails and how it can revolutionize your telecom management.

Understanding Managed Telecom Solutions (MTS)

MTS acts as a single point of contact for all your telecom needs, backed by a dedicated team of experts.

Here’s a closer look at some key components of MTS:

  • Project Management:

    MTS ensures a smooth transition during telecom migrations by handling contract mitigation, carrier disconnection, audits, and final bill reviews.

  • Inventory Creation:

    A comprehensive and accurate inventory of your telecom services is created and maintained across all your locations, facilitating effortless management of moves, adds, changes, or disconnects (MACDs) of any size.

  • Ongoing Operations:

    MTS includes a suite of ongoing services like:

    • Audit Services: MTS meticulously analyzes every invoice to identify any errors and recover any owed credits.
    • Rate Validation: MTS assists in identifying telecom requirements for RFPs (Requests for Proposal), negotiates the best rates and Service Level Agreements (SLAs) for your needs.
    • Procurement of Telecom: MTS manages contract terms, allowing you to focus on strategic assessments and vendor relationships.
    • MACD Management: MTS efficiently handles any MACD requests, saving you valuable time and resources.
    • Trouble Ticket Help Desk: MTS provides a 24/7/365  trouble ticket help desk, significantly reducing your team’s workload.

The Difference Between MTS and TEM

While TEM focuses primarily on cost reduction and expense management of your telecom bills, it doesn’t encompass the broader scope offered by MTS.  MTS provides a more holistic approach that includes:

  • Operational Management:

    MTS streamlines your day-to-day telecom operations through centralized control and expert oversight.

  • Strategic Planning:

    MTS helps you develop a future-proof telecom strategy that aligns with your evolving business needs.

  • Technical Support:

    MTS offers technical expertise to troubleshoot network issues and optimize performance.

The Importance of MTS

The modern telecom landscape is intricate, with a vast array of service providers, technologies, and regulations. Managing it all in-house can be overwhelming and divert valuable resources away from your core business functions.

MTS simplifies telecom management by providing centralized control and access to expert guidance.  This allows you to focus on what matters most – running your business.  Furthermore, by optimizing and managing your telecom resources effectively, you gain a strategic advantage through cost savings and a more efficient network.

Transformative Impacts of MTS for Customers

Let’s explore a real-world example of how MTS can revolutionize your telecom operations.  This case study demonstrates the power of MTS in addressing complex challenges, streamlining operations, and generating significant savings.

Maximizing Telecommunications Efficiency: A Success StoryMagnifying Glass Over the Words Case Study


Our client, a Fortune 500 automotive components manufacturer, faced service limitations and increased costs due to Sprint’s exit from the wireline business.  Sprint’s new restrictions on extending service contracts beyond two years threatened operational disruptions and higher expenses.


In collaboration with Digital Direction, a leading provider of MTS, on behalf of our client, we  undertook a comprehensive analysis of their telecom strategy. This involved renegotiating contract terms, focusing on Early Termination Liability and Minimum Revenue Commitment (MRC), to achieve significant cost reductions.

Innovative Cost-Saving Measures:  

By transitioning to Dedicated Internet Access (DIA) and implementing strategic vendor changes, our client achieved substantial savings on their monthly telecom expenses. Here’s a breakdown of the results:

  • Sprint’s monthly MRC was reduced from $106,000 to $46,000, generating a staggering $60,000 in monthly savings.
  • Importantly, this reduction was achieved while maintaining or even upgrading bandwidth – crucial for our client’s migration to a Software-defined Wide Area Network (SD-WAN).


Digital Direction’s strategic expertise and negotiation skills helped our client navigate the complexities of this challenging situation. They secured significantly improved terms, not only mitigating the risks associated with Sprint’s service changes but also enhancing network performance and achieving substantial cost reductions.  Digital Direction’s strategic insight resulted in annual savings exceeding $720,000 for our client, demonstrating their capability in managing and optimizing large-scale corporate communications contracts.


Our client’s success story exemplifies the transformative power of strategic telecommunications management.  With the support of a reliable MTS provider like Digital Direction, businesses can turn potential setbacks into opportunities for enhanced efficiency and significant cost savings.  Furthermore, a well-managed telecom infrastructure sets a strong foundation for future growth and innovation.

Why Choose Digital Direction for MTS

Digital Direction is a leading provider of MTS, offering a tailored approach that caters to your unique business needs.  Our team of experts brings extensive experience and a commitment to delivering the following:

  • 24/7 Support: We provide around-the-clock support to ensure your telecom network runs smoothly.
  • Comprehensive Solutions: Our solutions encompass all aspects of your IT network, including telecom, cloud, and cybersecurity.
  • Expert Guidance: Our team offers expert advice to optimize your telecom expenses and ensure you leverage the latest technologies.

Embrace a Streamlined Future with MTS

A robust and efficient telecom infrastructure is a necessity.  MTS offers a holistic approach that streamlines operations, reduces costs, and empowers you to focus on strategic growth.

Take the first step towards a more efficient future.

Contact Digital Direction today to learn how our MTS solutions can revolutionize your telecom management