Telecom Management as a Service

Select Telecom Management as a Service (TMaaS) options to fit your needs.

Explore our list of TMaaS options

From inventory and project management to service procurement and contract negotiations, Digital Direction’s roster of individual telecom management services saves our clients time and money. We deliver valuable business tools and information whether it’s ongoing support or just one important project.

Don’t let the little things add up to big numbers. Explore each of our telecom management services and find the right options that will help your company to save time, money and frustration.

TMaaS: Telecom RFP and Contract Negotiation

Secure the best rates and terms in complex contract negotiations.

Chances are you will be locked into your telecom contract for a few years—a long time if your contract is less than favorable. Yet, most organizations accept the vendor’s standard contract with few modifications, without understanding the legal obligations inherent in the fine print.

RFP and Contact Negotiation At-A-Glance

Complete a comprehensive needs analysis and manage the RFP process

  • Create an inventory of vendors and services across locations
  • Identify current and future telecom requirements and include in a comprehensive RFP
  • Capture vendor capabilities, technology efficiencies, and implementation processes
  • Evaluate carriers on critical points and make recommendations

Contract negotiation with selected provider

  • Negotiate for beyond competitive rates based on our independent benchmarking
  • Secure flexible terms to allow future modification without penalty
  • Detect issue areas unfamiliar to most lawyers, like daily oversight, and pricing differentials
  • Demand the highest Service Level Agreement (SLA) to reduce downtime

 

Digital Direction can also provide ongoing contract management and maintain your negotiated savings with our all-inclusive Outsourced Telecom Management service or our Telecom Expense Management software.

Digital Direction can also provide ongoing contract management and maintain your negotiated savings with our all-inclusive Outsourced Telecom Management service or our Telecom Expense Management software.

TMaaS: Telecom Service Procurement

Let our telecom experts procure the right solution for you.

Digital Direction has decades of Telecom Service Procurement experience that gives us a behind-the-scenes edge when procuring the right voice and data services for your business. We also accomplish it 40% faster than companies that work solely with carrier-assigned project managers as we are able to dedicate our project management to your needs.

Procurement At-A-Glance

  • Conduct extensive research of options to determine the best solution
  • Customize contracts to mitigate future risk and exposure
  • Ensure the solutions will work well with future industry changes
  • Streamline processes and bypass carrier delays and ensure deadlines are met

TMaaS: Telecom Audit

We have recovered over $10 million in one-time credits for our clients.

Digital Direction offers the ultimate Telecom Audit service with a no-risk guarantee. We dive into data gathered during Inventory Creation and develop a clear strategy for reducing your monthly telecom spend. We clearly document our audit recommendations and you may choose how best to implement the suggested actions. Digital Direction is pleased to take care of them for you.

 There is no upfront fee for our auditing service. Customers are charged a percentage of recovered credits and future savings. If we fail to identify savings opportunities (or you simply choose not to implement them) you owe us nothing.

Audit At-A-Glance

  • Conduct a thorough analysis of current invoices, contracts and usage
  • Validate invoices against contracts, terms, services records and usage expectations
  • Identify billing for unused services and flag for cancellation
  • Pinpoint usage waste and recommend policies for reduction
  • Uncover billing errors and refunds due
  • Identify contractual liabilities associated with disconnects

TMaaS: Telecom Inventory Creation

Get a clear picture of your telecom spend with Inventory Creation.

Many companies often have no accurate account of exactly what telecom services they have or if they are being charged correctly. These unseen errors could mean sizeable savings if found. Digital Direction will provide a comprehensive inventory of every one of your telecom services across each of your sites. Telecom Inventory Creation is an essential first step in gaining visibility and regaining control of telecom expenses.

Inventory Creation At-A-Glance

  • We’ll work closely with your IT department, Accounts Payable, Procurement, and other departments to gather internal support documents
  • We’ll order bills, contracts, and service records from your carriers to complete the picture and create a comprehensive inventory for you

TMaaS: Telecom Expense Management

Manage your own wireline and wirless telecom with one tool and gain clear visibility.

Digital Direction’s cloud-based Telecom Expense Management (TEM) platform is a leading Gartner software tool for enterprise companies who prefer to manage their own voice, data and mobility inventory and billing. It provides a holistic view of your telecom world for easier management. Plus, you’ll love writing just one check with its consolidated billing.

TEM Wireline:

  • Tracking expenses for voice lines, data circuits and equipment
  • Finding invoices for closed locations
  • Understanding costs of lines and equipment for each location
  • Ensuring that carriers meet service level agreements (SLAs)
  • Identifying funds paid for unused or disconnected service
  • Keeping track of expiration dates

 

TEM Wireless:

  • Identifying duplicate charges
  • Ensuring waived termination and activation fees were not invoiced
  • Monitoring fees related to downloads, ringtones and third-party vendors
  • Managing roaming costs
  • Identifying message and data excessive use, policy violations and manage pooled minutes

 

TEM Wireline:

 

  • Tracking expenses for voice lines, data circuits and equipment
  • Finding invoices for closed locations
  • Understanding costs of lines and equipment for each location
  • Ensuring that carriers meet service level agreements (SLAs)
  • Identifying funds paid for unused or disconnected service
  • Keeping track of expiration dates

TEM Wireless:

 

  • Identifying duplicate charges
  • Ensuring waived termination and activation fees were not invoiced
  • Monitoring fees related to downloads, ringtones and third-party vendors
  • Managing roaming costs
  • Identifying message and data excessive use, policy violations and manage pooled minutes

TMaaS: Telecom Project Management

Experienced Project Managers setting timelines, solving problems, and holding everyone accountable.

Our Project Managers are fully focused and dedicated to your implementation priorities, eliminating the potential for delays by other overburdened resources. We’ll create your project’s “playbook” and run the play through to a successful implementation. Our team effectively becomes an extension of your team, thinking and working for you.

Project Management At-A-Glance

  • Seasoned industry experts who deliver the highest levels of customer service
  • Manage all moves, adds, deletes and changes with all carriers
  • See all orders through to completion, including demark extension
  • Provide third-party vendor equipment arrangements
  • Meet all deadlines to gain time and efficiency for your team
  • Avoid potential pitfalls in project implementation. We understand carrier workflows
  • Hold everyone accountable to keep the project on time and on budget

“Digital Direction assists Sunstar Americas in managing all current and new carrier contracts. Their expertise and proven best practices have ultimately translated to huge savings for us.”

Greg Franz, Sunstar Americas, Inc.

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