Telecom Management as a Service

Select Telecom Management as a Service (TMaaS) options to fit your needs.

Explore our list of TMaaS options

From project management to service procurement and contract negotiations, Digital Direction’s roster of individual telecom management services saves our clients time and money. We deliver valuable business tools and information whether it’s ongoing support or just one important project.

Don’t let the little things add up to big numbers. Explore each of our telecom management services and find the right options that will help your company to save time, money, and frustration.

Telecom RFP,  Contract Negotiation & Procurement

Secure the best rates and terms in complex contract negotiations.

Chances are you will be locked into your telecom contract for a few years—a long time if your contract is less than favorable. Yet, most organizations accept the vendor’s standard contract with few modifications, without understanding the legal obligations inherent in the fine print.

Let our telecom experts procure the right solution for you.

Digital Direction has decades of Telecom Service Procurement experience that gives us a behind-the-scenes edge when procuring the right voice and data services for your business. We also accomplish it 40% faster than companies that work solely with carrier-assigned project managers as we are able to dedicate our project management to your needs.

RFP and Contact Negotiation At-A-Glance

Complete a comprehensive needs analysis and manage the RFP process

  • Create an inventory of vendors and services across locations
  • Identify current and future telecom requirements and include in a comprehensive RFP
  • Capture vendor capabilities, technology efficiencies, and implementation processes
  • Evaluate carriers on critical points and make recommendations

Contract negotiation with selected provider

  • Negotiate for beyond competitive rates based on our independent benchmarking
  • Secure flexible terms to allow future modification without penalty
  • Detect issue areas unfamiliar to most lawyers, like daily oversight, and pricing differentials
  • Demand the highest Service Level Agreement (SLA) to reduce downtime

Procurement At-A-Glance

  • Conduct extensive research of options to determine the best solution
  • Customize contracts to mitigate future risk and exposure
  • Ensure the solutions will work well with future industry changes
  • Streamline processes and bypass carrier delays and ensure deadlines are met

Digital Direction can also provide ongoing contract management and maintain your negotiated savings with our all-inclusive Outsourced Telecom Management service or our Telecom Expense Management software.

Digital Direction can also provide ongoing contract management and maintain your negotiated savings with our all-inclusive Outsourced Telecom Management service or our Telecom Expense Management software.

Telecom Expense Management (TEM)

Manage your own wireline and wireless telecom with one tool and gain clear visibility.

Digital Direction’s cloud-based Telecom Expense Management (TEM) platform is a leading Gartner software tool for enterprise companies who prefer to manage their own voice, data and mobility inventory and billing. It provides a holistic view of your telecom world for easier management. Plus, you’ll love writing just one check with its consolidated billing.

TEM Wireline:

  • Tracking expenses for voice lines, data circuits and equipment
  • Finding invoices for closed locations
  • Understanding costs of lines and equipment for each location
  • Ensuring that carriers meet service level agreements (SLAs)
  • Identifying funds paid for unused or disconnected service
  • Keeping track of expiration dates

 

TEM Wireless:

  • Identifying duplicate charges
  • Ensuring waived termination and activation fees were not invoiced
  • Monitoring fees related to downloads, ringtones and third-party vendors
  • Managing roaming costs
  • Identifying message and data excessive use, policy violations and manage pooled minutes

 

TEM Wireline:

 

  • Tracking expenses for voice lines, data circuits and equipment
  • Finding invoices for closed locations
  • Understanding costs of lines and equipment for each location
  • Ensuring that carriers meet service level agreements (SLAs)
  • Identifying funds paid for unused or disconnected service
  • Keeping track of expiration dates

TEM Wireless:

 

  • Identifying duplicate charges
  • Ensuring waived termination and activation fees were not invoiced
  • Monitoring fees related to downloads, ringtones and third-party vendors
  • Managing roaming costs
  • Identifying message and data excessive use, policy violations and manage pooled minutes

Telecom Project Management

Experienced Project Managers setting timelines, solving problems, and holding everyone accountable.

Our Project Managers are fully focused and dedicated to your implementation priorities, eliminating the potential for delays by other overburdened resources. We’ll create your project’s “playbook” and run the play through to a successful implementation. Our team effectively becomes an extension of your team, thinking and working for you.

Project Management At-A-Glance

  • Seasoned industry experts who deliver the highest levels of customer service
  • Manage all moves, adds, deletes and changes with all carriers
  • See all orders through to completion, including demark extension
  • Provide third-party vendor equipment arrangements
  • Meet all deadlines to gain time and efficiency for your team
  • Avoid potential pitfalls in project implementation. We understand carrier workflows
  • Hold everyone accountable to keep the project on time and on budget

Quarterly Mobile Optimization

Keep your mobile services and assets optimized regularly.

Mobile phones have become a critical component of workplace communication solutions. It’s time to pay attention to mobility utilization and billing for these services.  Similar to fixed telecom, mobility billing is complex and you may be over-paying for your service. Digital Direction’s quarterly Mobile Optimization can ensure you get the mobile service you truly need and be billed accurately for it.

Mobile Optimization At-A-Glance

  • Ongoing quarterly mobile invoice audit & rate optimization
  • Quarterly rate plan and pool analysis
  • Usage reviews, including zero usage as well as over-usage
  • Digital Direction will ensure 100% billing accuracy
  • We will recover credits for mobile billing errors found
  • We’ll deploy usage alerts and resetting the pool based on user activity
  • We’ll ensure carrier implementation of rate plan and optimization findings

“Digital Direction assists Sunstar Americas in managing all current and new carrier contracts. Their expertise and proven best practices have ultimately translated to huge savings for us.”

Greg Franz, Sunstar Americas, Inc.

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