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Telecom Audit and Optimization

Eliminate erroneous charges and realize future savings with a comprehensive, no-risk telecom audit.

Our telecom audit solution offers

  • Exposes incorrect rates and billing errors.
  • Implement correct and best available rates.
  • Obtain refunds for billing overages.
  • Create and deliver a precise and detailed billing inventory for all of your telecom services.
  • Realize billing assurance, cost optimizations, and gain detailed visibility across your telecom environment.
  • Achieve on average 35% cost savings faster with Digital Direction.

Times have changed. Freeing up money has become a critical task to fund business needs.

The good news?

Digital Direction’s telecom and mobility expense audit experts know just where to look for savings and they can find them faster and with more accuracy than anyone else in the industry.

Our 20 years of experience has proven that a company’s telecom is typically filled with errors, overcharges, and duplicate services. Most companies aren’t aware they are overspending given how convoluted telecom billing and contracts have gotten.

While organizations typically seek out a Telecom Expense Management (TEM) solution to mitigate ongoing billing issues, our experience has shown that starting with an Audit and Inventory build is the best first step to implementing an ongoing and effective TEM solution.

Audit and Optimization At-A-Glance

  • We scrutinize every line item billed against contracts and inventory to identify errors.
  • We find under-utilized/over utilized services.
  • We provide a comprehensive mobility rate plan analysis.
  • We implement and project manage all approved rate and service adjustments to 100% completion.
  • We conduct 1st bill reviews to verify accurate implementation by the carrier, a step commonly missed by other auditing firms.
  • We provide a comprehensive billing inventory for every telecom asset.
  • Your team can focus on your critical business needs.

Did you know that 80% of all telecom bills contain errors?

We do — and we’re the best in the biz at finding overbilling errors and getting discounts & credits from carriers to make it right

  • Telecom Professionals On Your Side
  • Reduced Service Disruptions
  • Streamlined Invoicing /Billing
  • Process Flow Simplification

Message from CEO

Telecom is both a challenging and amazing industry. We set out 21 years ago to craft the perfect solutions for these challenges. Over two decades later, we’ve built many longstanding relationships, saved hundreds of millions, and continue to empower our clients for sustained success.


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Why Choose Digital Direction's TEM?

We offer a 24/7 centralized cloud-based platform with advanced data intelligence allowing your teams to focus on strategic decision making.

Comprehensive Solution

Our TrackTEM software covers all aspects of your IT network, including voice, data, mobile, SaaS, and cloud spend, providing a comprehensive TEM solution.

Expert Support

Access a team of telecom experts who provide guidance, quick resolution, and assistance to optimize your telecom expenses.

Expert Support

Advanced Data Intelligence

Our 24/7 cloud-based platform offers advanced data intelligence, empowering strategic decision-making based on real-time insights and analytics.

Advanced Data Intelligence

Streamlined Processes

Automation and streamlined workflows simplify bill processing, payment management, and expense validation, saving time and effort.

Streamlined Processes

Why Companies Love Digital Direction

Experience Optimal Telecom Management Services

Key TrackTEM Features

  • 24/7 centralized data analytics across entire IT spend.
  • Single source of record for effective inventory and expense management.
  • Automated invoice processing and streamlined bill payment services.
  • Variance reporting for identification of billing errors or credit opportunities.
  • Invoice cost allocation and expense validation.

Key TEM Benefits

  • All basic services included.
  • Invoice, inventory, and contract validation.
  • Billing dispute resolution.
  • Contract management.
  • Service procurement, inventory management (MACD).
  • Project management.
  • First and last bill reviews.
  • Interactive & real-time billing tickets.
  • Interactive & real-time trouble tickets.
Experience Optimal Telecom Management Services

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