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Telecom Audit and Optimization

Eliminate erroneous charges and realize future savings with a comprehensive, no-risk telecom audit.

Start my Telecom Audit

Our telecom audit solution offers

  • Exposes incorrect rates and billing errors.
  • Implement correct and best available rates.
  • Obtain refunds for billing overages.
  • Create and deliver a precise and detailed billing inventory for all of your telecom services.
  • Realize billing assurance, cost optimizations, and gain detailed visibility across your telecom environment.
  • Achieve on average 35% cost savings faster with Digital Direction.

Times have changed. Freeing up money has become a critical task to fund business needs.

The good news?

Digital Direction’s telecom and mobility expense audit experts know just where to look for savings and they can find them faster and with more accuracy than anyone else in the industry.

Our 20 years of experience has proven that a company’s telecom is typically filled with errors, overcharges, and duplicate services. Most companies aren’t aware they are overspending given how convoluted telecom billing and contracts have gotten.

While organizations typically seek out a Telecom Expense Management (TEM) solution to mitigate ongoing billing issues, our experience has shown that starting with an Audit and Inventory build is the best first step to implementing an ongoing and effective TEM solution.

Audit and Optimization At-A-Glance

  • We scrutinize every line item billed against contracts and inventory to identify errors.
  • We find under-utilized/over utilized services.
  • We provide a comprehensive mobility rate plan analysis.
  • We implement and project manage all approved rate and service adjustments to 100% completion.
  • We conduct 1st bill reviews to verify accurate implementation by the carrier, a step commonly missed by other auditing firms.
  • We provide a comprehensive billing inventory for every telecom asset.
  • Your team can focus on your critical business needs.

Did you know that 80% of all telecom bills contain errors?

We do — and we’re the best in the biz at finding overbilling errors and getting discounts & credits from carriers to make it right

  • Telecom Professionals On Your Side
  • Reduced Service Disruptions
  • Streamlined Invoicing /Billing
  • Process Flow Simplification
Start My Telecom Audit

Message from CEO

“Telecom is both a challenging and amazing industry. We set out 21 years ago to craft the perfect solutions for these challenges. Over two decades later, we’ve built many longstanding relationships, saved hundreds of millions, and continue to empower our clients for sustained success.”

FOUNDER AND CEO

350
in Annual Customer Spend
95
NPS Rating
24
Trouble Ticket Help Desk

Why Choose Digital Direction's TEM?

We offer a 24/7 centralized cloud-based platform with advanced data intelligence allowing your teams to focus on strategic decision making.

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Comprehensive Solution

Our TrackTEM software covers all aspects of your IT network, including voice, data, mobile, SaaS, and cloud spend, providing a comprehensive TEM solution.

Expert Support

Access a team of telecom experts who provide guidance, quick resolution, and assistance to optimize your telecom expenses.

Expert Support

Advanced Data Intelligence

Our 24/7 cloud-based platform offers advanced data intelligence, empowering strategic decision-making based on real-time insights and analytics.

Advanced Data Intelligence

Streamlined Processes

Automation and streamlined workflows simplify bill processing, payment management, and expense validation, saving time and effort.

Streamlined Processes

Why Companies Love Digital Direction

The Digital Direction team has done an outstanding job

“The Digital Direction team has done an outstanding job and has far exceeded my expectations going into the process.”

Director of IT Delivery
Integrated Managed health care organization with $4 billion in revenue

I was a bit of a skeptic out of the gates but I am officially sold on the methodology.

“I was a bit of a skeptic out of the gates but I am officially sold on the methodology. We’ve built a solid relationship and foundation, and I would happily recommend your services to other companies.”

Director of IT
Global home essentials company in the Russell 1000 Index

Wow, Digital Direction gets it done.

“Wow, Digital Direction gets it done. We had a previous auditor quit on us and say there wouldn’t be any savings. Then DD comes in and we knew we found the right people. We finally felt like we were doing the right thing. This is amazing!”

Director of IT
Global home essentials company in the Russell 1000 Index

Our engagement with Digital Direction has accomplished exactly what I needed

“Our engagement with Digital Direction has accomplished exactly what I needed. We dropped unused services, identified what we own, and will finally have an accurate inventory of services. The DD team has been amazing and we are so grateful for your hard work!”

Director of Information Systems
60+ year-old regional non-profit health system

Things are great and Digital Direction is exceeding expectations.

“Things are great and Digital Direction is exceeding expectations. So happy to have you all!”

Network Admin
Global specialty metals distribution company

This is what ‘good’ looks like.

“This is what ‘good’ looks like. We are extremely pleased with how our projects are going and appreciate the proactive nature of the DD team. Thank you!”

Executive
Enterprise health care practice specializing in complex chronic diseases

I would like to tell the team at Digital Direction “Thank you”

“I would like to tell the team at Digital Direction ‘Thank you’ for their assistance and diligence. We could not have been successful in our endeavors without your expertise and professionalism.”

Network Manager
Fortune 500 automotive components and equipment manufacturer

I so much appreciate the work that DD has done for us.

“I so much appreciate the work that DD has done for us. We would not be anywhere near this point if it wasn’t for your team’s diligence and persistence. The attention to the detail and follow up is extraordinary. Passing along our thanks and admiration – partnering with Digital Direction has really paid off for us!”

CIO
95-year-old provider of premier ceramic, glass, porcelain and natural stone

We offer our continuous praise

“We offer our continuous praise for doing such a great job for all the work you’ve done for us.”

Corporate Controller
Family-owned car wash with 40+ locations

Digital Direction’s professionalism and sensible approach is why I keep coming back to them.

“I have high standards. Digital Direction’s professionalism and sensible approach is why I keep coming back to them. They’ve helped me achieve my desired ROI with expert recommendations and cost reduction initiatives, and I continually find myself leaning on them for guidance. I trust Digital Direction with my business.”

Executive Director
Non-profit academic medical center supporting 2 million patients per year

Experience Optimal Telecom Management Services

Key TrackTEM Features

  • 24/7 centralized data analytics across entire IT spend.
  • Single source of record for effective inventory and expense management.
  • Automated invoice processing and streamlined bill payment services.
  • Variance reporting for identification of billing errors or credit opportunities.
  • Invoice cost allocation and expense validation.

Key TEM Benefits

  • All basic services included.
  • Invoice, inventory, and contract validation.
  • Billing dispute resolution.
  • Contract management.
  • Service procurement, inventory management (MACD).
  • Project management.
  • First and last bill reviews.
  • Interactive & real-time billing tickets.
  • Interactive & real-time trouble tickets.
Experience Optimal Telecom Management Services

Our Latest Industry Case Studies

Midwest-based Healthcare Provider

Healthcare System Saves $6+ Million in Telecom Expenses through customized Audit & Optimization.

In as little as 6 months, Digital Direction analyzed over 2,000 billing line items to secure and additional $4M in cost savings.

view case study ➝

Global manufacturer in the interconnect industry saves 40% of their Telecom spend through Managed Telecom Solutions

Our client expanded with 10 new locations in domestic and international markets over five years using Digital Direction’s MTS services.

view case study ➝

Leading Financial Institution

Financial Institution Saves $8.25 Million in Telecom Expenses through Partnership.

Our client is a financial holding company with numerous consumer and business banks and over $45 billion in assets.

view case study ➝

Fortune 200 International Manufacturer

Fortune 200 Manufacturer Benefits From MTS.

Our client is a international manufacturer serving major brands, with hundreds of locations and over 70K employees. The client’s annual revenue exceeds $15 billion.

view case study ➝

We solve telecom problems so you can focus on your business.

Reach out to us today and discover how Digital Direction can be of assistance to you.

Contact Our Experts