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Telecom Project Management

Leverage our project management team to keep your carriers accountable and your projects on time.

Telecom Project Management offers

  • Seasoned industry project managers who know how to get things done with the carriers will free up your teams’ resources for other business-critical needs.
  • Improve end-user satisfaction with a defined communication plan to keep teams aligned and focused.
  • Make sure your next technology project is on time and under budget.

When you work with Digital Direction, you will be assigned a team of dedicated professionals who are deeply invested in your success. They are industry veterans with years of experience working with carriers, telecom rates and contract negotiation.

They will be your single point of contact and will quickly become a trusted extension of your in-house staff. There is a reason why our customer satisfaction is 98%, we only hire the very best in the industry.

Mobile Optimization

  • Ensure billing accuracy with ongoing quarterly invoice audit & rate plan optimizations.
  • Quarterly rate plan and pool analysis.
  • Usage review; including zero usage and over-usage analysis.
  • Recover credits for mobile billing errors.
  • Deploy usage alerts and reset the pool based on user activity.
  • We will ensure carrier implementation of rate plan and optimization findings.
telecom bills errors

Did you know that 80% of all telecom bills contain errors?

We do — and we’re the best in the biz at finding them and getting discounts & credits from carriers to make it right

  • Telecom Professionals On Your Side
  • Reduced Service Disruptions
  • Streamlined Invoicing /Billing
  • Process Flow Simplification

Message from Our CEO

Telecom is both a challenging and amazing industry. We set out 22 years ago to craft the perfect solutions for these challenges. Over two decades later, we’ve built many longstanding relationships, saved hundreds of millions, and continue to empower our clients for sustained success.


Recovered Savings & Credits
NPS Rating
Trouble Ticket Help Desk

Why Choose Digital Direction's TEM?

We offer a 24/7 centralized cloud-based platform with advanced data intelligence allowing your teams to focus on strategic decision making.

Comprehensive Solution

Our TrackTEM software covers all aspects of your IT network, including voice, data, mobile, SaaS, and cloud spend, providing a comprehensive TEM solution.

Comprehensive Solution

Expert Support

Access a team of telecom experts who provide guidance, quick resolution, and assistance to optimize your telecom expenses.

Expert Support

Advanced Data Intelligence

Our 24/7 cloud-based platform offers advanced data intelligence, empowering strategic decision-making based on real-time insights and analytics.

Advanced Data Intelligence

Streamlined Processes

Automation and streamlined workflows simplify bill processing, payment management, and expense validation, saving time and effort.

Streamlined Processes

Why Companies Love Digital Direction

Experience Optimal Telecom Management Services

Key TrackTEM Features

  • 24/7 centralized data analytics across entire IT spend.
  • Single source of record for effective inventory and expense management.
  • Automated invoice processing and streamlined bill payment services.
  • Variance reporting for identification of billing errors or credit opportunities.
  • Invoice cost allocation and expense validation.

Key TEM Benefits

  • All basic services included.
  • Invoice, inventory, and contract validation.
  • Billing dispute resolution.
  • Contract management.
  • Service procurement, inventory management (MACD).
  • Project management.
  • First and last bill reviews.
  • Interactive & real-time billing tickets.
  • Interactive & real-time trouble tickets.
Experience Optimal Telecom Management Services

Take a Look at Our Latest Industry Case Studies