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Telecom Expense Management (TEM)

TEM solutions provide a faster return on investment with an average of 35% upfront cost savings.

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Next-Generation TEM

The perfect solution for those seeking better cost predictability and improved process efficiency.

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Streamline Telecom Expenses

TrackTEM offers automation and visibility to manage telecom spend effectively.

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Cost Savings Guaranteed

Get upfront savings of 35% with TrackTEM, leading cloud-based TEM solution.

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Strategic Focus Made Easy

Let TrackTEM handle labor-intensive tasks while you innovate strategically.

Two Telecom Expense Management Solution Offerings

At Digital Direction, we understand that businesses have unique needs when it comes to managing their telecom expenses. That’s why we offer tailored Telecom Expense Management (TEM) solutions designed to meet your specific requirements. With our TEM offerings, you can gain control over your IT expenses, streamline processes, and achieve cost predictability.

Basic TEM Solution

  • 24/7 centralized hosted TEM platform.
  • Monthly invoice processing, cost allocation & expense validation.
  • Automated workflows with a quick approval process.
  • Consolidated billing with bill payment.
  • Advanced analytics and data intelligence.
  • Expense variance reporting.
Basic TEM Solution

Enhanced TEM Solution

  • All basic services included.
  • Invoice, inventory, and contract validation.
  • Billing dispute resolution.
  • Contract management.
  • Service procurement, inventory management (MACD).
  • Project management.
  • First and last bill reviews.
  • Interactive & real-time billing and trouble tickets.
Enhanced TEM Solution

Did you know that 80% of all telecom bills contain errors?

We do – – and we’re the best in the biz at finding them and getting discounts & credits from carriers to make it right

15+
Years
Average industry experience

The average industry experience of our entire staff. We hire highly specialized pros directly from the carriers who know exactly what to look for in your bills and invoices

40%
Faster
In resolving billing errors

We resolve billing errors in nearly half the time vs. industry averages, putting more money back into your business more quickly

99%
Accuracy
In findings & recommendations

Our streamlined invoicing & billing reviews uncover every mistake, and we issue full findings & recommendations reports so you can visualize your IT spending and enact savings

$950
Million
Recovered Savings & Credits

The amount we’ve saved our clients in recovered savings & credits to date (and growing!)

Message from Our CEO

Telecom is both a challenging and amazing industry. We set out 21 years ago to craft the perfect solutions for these challenges. Over two decades later, we’ve built many longstanding relationships, saved hundreds of millions, and continue to empower our clients for sustained success.

FOUNDER AND CEO

950
Recovered Savings & Credits
95
NPS Rating
24
Trouble Ticket Help Desk

Why Choose Digital Direction's TEM?

We offer a 24/7 centralized cloud-based platform with advanced data intelligence allowing your teams to focus on strategic decision making.

Comprehensive Solution

Our TrackTEM software covers all aspects of your IT network, including voice, data, mobile, SaaS, and cloud spend, providing a comprehensive TEM solution.

Expert Support

Access a team of telecom experts who provide guidance, quick resolution, and assistance to optimize your telecom expenses.

Expert Support

Advanced Data Intelligence

Our 24/7 cloud-based platform offers advanced data intelligence, empowering strategic decision-making based on real-time insights and analytics.

Advanced Data Intelligence

Streamlined Processes

Automation and streamlined workflows simplify bill processing, payment management, and expense validation, saving time and effort.

Streamlined Processes

Why Companies Love Digital Direction

Experience Optimal Telecom Management Services

Key TrackTEM Features

  • 24/7 centralized data analytics across entire IT spend.
  • Single source of record for effective inventory and expense management.
  • Automated invoice processing and streamlined bill payment services.
  • Variance reporting for identification of billing errors or credit opportunities.
  • Invoice cost allocation and expense validation.

Key TEM Benefits

  • All basic services included.
  • Invoice, inventory, and contract validation.
  • Billing dispute resolution.
  • Contract management.
  • Service procurement, inventory management (MACD).
  • Project management.
  • First and last bill reviews.
  • Interactive & real-time billing tickets.
  • Interactive & real-time trouble tickets.
Experience Optimal Telecom Management Services

Take a Look at Our Latest Industry Case Studies