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Maximize Savings
Minimize Hassle
with Digital Direction's Premier Telecom Management Solutions

Enterprise-level IT resources and support to help you save more and stress less

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one-platform-for-all-your-it-image
21
Providing world-class IT services & solutions
825
In recovered savings & credits
35
Average savings per client

We've been doing this a long time

Since 2002, we’ve provided comprehensive audits, telecom expense management (TEM), and managed telecom solutions (MTS) custom-built for your business.

Streamline, optimize and simplify your IT operations at once

Telecom service procurement
Audit and optimization
Project management and equipment vendor arrangements
Rate/invoicing validation
Moves, adds, changes, and disconnects (MACDs)
24×7 trouble ticket and billing resolution help desk
Inventory creation and management
Contract negotiation and lifecycle management
Proprietary TEM platform including bill pay

Next-Gen Solutions for the 5 Cs of your Business

Cloud

  • Architecture & Design
  • Cost management
  • Direct Connects (AWS, Azure, Google, Oracle)
  • Governance
  • Integrations (apps, services & systems)
  • Migrations
  • Optimization
  • Security
  • Strategy

Learn More ➝

Collaboration

  • Hosted PBX
  • POTS line consolidation/replacement
  • Session Initiation Protocol (SIP)
  • Unified Communications/Contact Center (UCaaS/CCaaS)
  • Voice over Internet Protocol (VoIP)

Learn More ➝

Colocation

  • Compliance
  • Cost Optimization
  • Facility Evaluation
  • Infrastructure Design
  • Interconnectivity
  • Monitoring & Support
  • Needs Assessment
  • Network Connectivity
  • Security

Learn More ➝

Colocation
Connectivity

Connectivity

  • 5G/LTE
  • Broadband / Cable / Coax
  • Fiber/DIA
  • Multiprotocol Label Switching (MPLS)
  • N-LAN/MetroE
  • Point-to-Point
  • Software-defined Wide Area Network (SD-WAN)
  • Secure Access Service Edge (SASE)
  • VPN
  • Wavelengths
  • Wireless

Learn More ➝

Cybersecurity

  • Cloud access security broker (CASB)
  • Endpoint Detection & Response (EDR)
  • Extended Detection & Response (XDR)
  • Identity & Access Management (IAM)
  • Network Access Control (NAC)
  • Next-Generation Firewalls (NGFW)
  • Privileged Access Management (PAM)
  • Remote Browser Isolation (RBI)
  • Secure Web Gateway (SWG)
  • Web Application Firewall (WAF)
  • Zero Trust Network Access (ZTNA)

Learn More ➝

Did you know that 80% of all telecom bills contain errors?

We do – – and we’re the best in the biz at finding overbilling errors and getting discounts & credits from carriers to make it right

15+
Years
Average industry experience

The average industry experience of our entire staff. We hire highly specialized pros directly from the carriers who know exactly what to look for in your bills and invoices

40%
Faster
In resolving billing errors

We resolve billing errors in nearly half the time vs. industry averages, putting more money back into your business more quickly

99%
Accuracy
In findings & recommendations

Our streamlined invoicing & billing reviews uncover every mistake, and we issue full findings & recommendations reports so you can visualize your IT spending and enact savings

$825
Million
In recovered savings & credits for clients

The amount we’ve saved our clients in recovered savings & credits to date (and growing!)

Start My Telecom Audit

Message from CEO

“Telecom is both a challenging and amazing industry. We set out 21 years ago to craft the perfect solutions for these challenges. Over two decades later, we’ve built many longstanding relationships, saved hundreds of millions, and continue to empower our clients for sustained success.”

FOUNDER AND CEO

350
in Annual Customer Spend
95
NPS Rating
24
Trouble Ticket Help Desk

Unlock the Power of Digital Direction

Managed Telecom Services (MTS)

Our experts manage the entire lifecycle of your IT environment on a monthly basis, providing procurement, contract negotiation, ongoing management / recommendations and more!

Start Saving ➝

Telecom Expense Management img

Telecom Expense Management (TEM)

Our proprietary Track-TEM platform is best-in-class for invoice consolidation and automating bill pay

Start Optimizing ➝

Customized Audit – telecom & cloud

Customized Audit – telecom & cloud

Eliminate billing errors and erroneous charges to realize significant future savings. Our audit team has decades of experience analyzing invoices and negotiating refunds & credits on your behalf.

Start My Audit ➝

Technology Transformation

Technology Transformation

Our veteran technology advisors will help you understand the full market of options, explore & demo any services / solutions / providers, get quotes and place new / renewal / upgrade orders at no cost to you.

Start My IT Transformation ➝

Why Companies Love Digital Direction

The Digital Direction team has done an outstanding job

“The Digital Direction team has done an outstanding job and has far exceeded my expectations going into the process.”

Director of IT Delivery
Integrated Managed health care organization with $4 billion in revenue

I was a bit of a skeptic out of the gates but I am officially sold on the methodology.

“I was a bit of a skeptic out of the gates but I am officially sold on the methodology. We’ve built a solid relationship and foundation, and I would happily recommend your services to other companies.”

Director of IT
Global home essentials company in the Russell 1000 Index

Wow, Digital Direction gets it done.

“Wow, Digital Direction gets it done. We had a previous auditor quit on us and say there wouldn’t be any savings. Then DD comes in and we knew we found the right people. We finally felt like we were doing the right thing. This is amazing!”

Director of IT
Global home essentials company in the Russell 1000 Index

Our engagement with Digital Direction has accomplished exactly what I needed

“Our engagement with Digital Direction has accomplished exactly what I needed. We dropped unused services, identified what we own, and will finally have an accurate inventory of services. The DD team has been amazing and we are so grateful for your hard work!”

Director of Information Systems
60+ year-old regional non-profit health system

Things are great and Digital Direction is exceeding expectations.

“Things are great and Digital Direction is exceeding expectations. So happy to have you all!”

Network Admin
Global specialty metals distribution company

This is what ‘good’ looks like.

“This is what ‘good’ looks like. We are extremely pleased with how our projects are going and appreciate the proactive nature of the DD team. Thank you!”

Executive
Enterprise health care practice specializing in complex chronic diseases

I would like to tell the team at Digital Direction “Thank you”

“I would like to tell the team at Digital Direction ‘Thank you’ for their assistance and diligence. We could not have been successful in our endeavors without your expertise and professionalism.”

Network Manager
Fortune 500 automotive components and equipment manufacturer

I so much appreciate the work that DD has done for us.

“I so much appreciate the work that DD has done for us. We would not be anywhere near this point if it wasn’t for your team’s diligence and persistence. The attention to the detail and follow up is extraordinary. Passing along our thanks and admiration – partnering with Digital Direction has really paid off for us!”

CIO
95-year-old provider of premier ceramic, glass, porcelain and natural stone

We offer our continuous praise

“We offer our continuous praise for doing such a great job for all the work you’ve done for us.”

Corporate Controller
Family-owned car wash with 40+ locations

Digital Direction’s professionalism and sensible approach is why I keep coming back to them.

“I have high standards. Digital Direction’s professionalism and sensible approach is why I keep coming back to them. They’ve helped me achieve my desired ROI with expert recommendations and cost reduction initiatives, and I continually find myself leaning on them for guidance. I trust Digital Direction with my business.”

Executive Director
Non-profit academic medical center supporting 2 million patients per year

Unleashing Productivity and
Growth Together

Featured Security Partners

Featured Networks, Telecom and Collaboration Partners

Featured Hyperscale and Data Center Partners

Pioneering Success Across a Diverse Array of Industries

We support clients across every industry, with targeted specializations in the following :

Education    ➝

Retail  ➝

Our Latest Industry Case Studies

Midwest-based Healthcare Provider

Healthcare System Saves $6+ Million in Telecom Expenses through customized Audit & Optimization.

In as little as 6 months, Digital Direction analyzed over 2,000 billing line items to secure and additional $4M in cost savings.

view case study ➝

Global manufacturer in the interconnect industry saves 40% of their Telecom spend through Managed Telecom Solutions

Our client expanded with 10 new locations in domestic and international markets over five years using Digital Direction’s MTS services.

view case study ➝

Leading Financial Institution

Financial Institution Saves $8.25 Million in Telecom Expenses through Partnership.

Our client is a financial holding company with numerous consumer and business banks and over $45 billion in assets.

view case study ➝

Fortune 200 International Manufacturer

Fortune 200 Manufacturer Benefits From MTS.

Our client is a international manufacturer serving major brands, with hundreds of locations and over 70K employees. The client’s annual revenue exceeds $15 billion.

view case study ➝

Discover how we can help you take charge of your company's technology solutions

Digital Direction audits your previous bills, analyzes your current IT environment, and
automates your future expenditure with expert advice and support

TALK TO AN EXPERT