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Maximize Savings
Minimize Hassle
with Digital Direction's Premier Telecom Management Solutions

Enterprise-level IT resources and support to help you save more and stress less

Providing world-class IT services & solutions
Recovered Savings & Credits
Average savings per client

We've been doing this a long time

Since 2002, we’ve provided comprehensive audits, telecom expense management (TEM), and managed telecom solutions (MTS) custom-built for your business.

Streamline, optimize and simplify your IT operations at once

Telecom service procurement
Audit and optimization
Project management and equipment vendor arrangements
Rate/invoicing validation
Moves, adds, changes, and disconnects (MACDs)
24×7 trouble ticket and billing resolution help desk
Inventory creation and management
Contract negotiation and lifecycle management
Proprietary TEM platform including bill pay

Next-Gen Solutions for the 5 Cs of your Business


  • Architecture & Design
  • Cost management
  • Direct Connects (AWS, Azure, Google, Oracle)
  • Governance
  • Integrations (apps, services & systems)
  • Migrations
  • Optimization
  • Security
  • Strategy


  • Hosted PBX
  • POTS line consolidation/replacement
  • Session Initiation Protocol (SIP)
  • Unified Communications/Contact Center (UCaaS/CCaaS)
  • Voice over Internet Protocol (VoIP)


  • Compliance
  • Cost Optimization
  • Facility Evaluation
  • Infrastructure Design
  • Interconnectivity
  • Monitoring & Support
  • Needs Assessment
  • Network Connectivity
  • Security


  • 5G/LTE
  • Broadband / Cable / Coax
  • Fiber/DIA
  • Multiprotocol Label Switching (MPLS)
  • N-LAN/MetroE
  • Point-to-Point
  • Software-defined Wide Area Network (SD-WAN)
  • Secure Access Service Edge (SASE)
  • VPN
  • Wavelengths
  • Wireless


  • Cloud access security broker (CASB)
  • Endpoint Detection & Response (EDR)
  • Extended Detection & Response (XDR)
  • Identity & Access Management (IAM)
  • Network Access Control (NAC)
  • Next-Generation Firewalls (NGFW)
  • Privileged Access Management (PAM)
  • Remote Browser Isolation (RBI)
  • Secure Web Gateway (SWG)
  • Web Application Firewall (WAF)
  • Zero Trust Network Access (ZTNA)

Did you know that 80% of all telecom bills contain errors?

We do – – and we’re the best in the biz at finding overbilling errors and getting discounts & credits from carriers to make it right

Average industry experience

The average industry experience of our entire staff. We hire highly specialized pros directly from the carriers who know exactly what to look for in your bills and invoices

In resolving billing errors

We resolve billing errors in nearly half the time vs. industry averages, putting more money back into your business more quickly

In findings & recommendations

Our streamlined invoicing & billing reviews uncover every mistake, and we issue full findings & recommendations reports so you can visualize your IT spending and enact savings

Recovered Savings & Credits

The amount we’ve saved our clients in recovered savings & credits to date (and growing!)

Message from Our CEO

Telecom is both a challenging and amazing industry. We set out 22 years ago to craft the perfect solutions for these challenges. Over two decades later, we’ve built many longstanding relationships, saved hundreds of millions, and continue to empower our clients for sustained success.


Recovered Savings & Credits
NPS Rating
Trouble Ticket Help Desk

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