The Digital Direction team has done an outstanding job and has far exceeded my expectations going into the process.
Telecom Expense Management That Actually Drives Results
We don’t just show you the route. We take the wheel and manage audits, optimization, and vendors for you – so you cut costs and gain visibility.
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24+ Years Helping Organizations Recover Hundreds of Millions in Telecom Costs
You May Be Driving – But You’re Still Hitting Roadblocks
Tools and partial fixes help, but without managed execution, telecom issues keep resurfacing.
Budget Drains
- Billing errors go unnoticed month after month
- Contracts expire without renegotiation or enforcement
- Disconnected inventory leads to ongoing overpayment
Carrier Issues
- Invoices lack transparency and accountability
- Disputes drag on without resolution or urgency
- Vendors control the process instead of you
Lack of Bandwidth
- TEM demands constant manual effort
- Specialized expertise is hard to maintain
- “Good enough” tools mask real problems
Wow, Digital Direction gets it done. We had a previous auditor quit on us and say there wouldn't be any savings. With DD, we knew we found the right people. We finally felt like we were doing the right thing.
Our engagement with Digital Direction has accomplished exactly what I needed. We dropped unused services, identified what we own, and will finally have an accurate inventory of services. The DD team has been amazing!
Things are great, and Digital Direction is exceeding expectations. So happy to have you all!
This is what 'good' looks like. We are extremely pleased with how our projects are going and appreciate the proactive nature of the DD team.
I was a bit of a skeptic out of the gates, but I am officially sold on the methodology. We've built a solid relationship and foundation, and I would happily recommend your services to other companies.
I would like to tell the team at Digital Direction 'thank you' for your assistance and diligence. We could not have been successful in our endeavors without your expertise and professionalism.
We would not be anywhere near this point if it wasn't for DD's diligence and persistence. The attention to detail and follow-up is extraordinary. Partnering with Digital Direction has really paid off for us!
We offer our continuous praise for doing such a great job for all the work you've done for us.
Digital Direction's professionalism and sensible approach are why I keep coming back to them. They've helped me achieve my desired ROI, and I continually find myself leaning on them for guidance. I trust Digital Direction with my business.
Our Services At A Glance
A fully managed TEM solution that combines continuous audits, optimization, inventory control, invoice workflows, and bill pay to reduce costs and eliminate telecom complexity.
End-to-end management of mobile devices, plans, and carriers that controls spend, enforces policies, and gives enterprises complete visibility across their wireless environment.
Hands-on management of carriers, contracts, procurement, MACDs, and vendor escalations – so your team isn’t stuck navigating telecom chaos alone.
Expert-led audits that uncover billing errors, enforce contracts, and recover credits—delivering fast, measurable savings that compound over time.
TEM vs. Managed TEM:
Same Road, Different Destinations
One approach reports the problem. The other actively navigates costs, carriers, and outcomes for you.
Traditional TEM
Reporting and workflows that increase internal workload.
- Reports costs without controlling spend
- Requires constant admin and oversight
- Depends on carriers to fix mistakes
- Optimizes sporadically, not continuously
Managed TEM
Reduces workload, tightens control, and delivers ongoing savings.
- Continuous audits and cost recovery
- Proactive rate and contract optimization
- Centralized invoice approval and pay
- Dedicated experts who close the loop
Telecom Guidance You Can Trust at Every Turn
We help you stay on course with hands-on management, deep expertise, and measurable outcomes – especially when telecom chaos is inherited, not chosen.
Years in Business
With an impressive 95% Net Promoter Score to match.
$ BillionRecovered Savings
And that number increases every single day.
Net Promoter Score
Compared to an average of 31 for B2B telecom companies.
+Telecom Audit Staff
We have the largest telecom audit staff in the industry.
%Average Cost Savings
Across enterprise clients for telecom and IT expenses.
%Customer Retention
Our clients experience ongoing value.
Three Steps That Keep Telecom on Track
A clear, structured approach designed to deliver savings, visibility, and long-term control - without detours.
1. Assess
Full visibility into your telecom environment starts here.
- Audit contracts, invoices, and service inventories
- Identify billing errors and compliance gaps
- Validate rates, terms, and carrier obligations
- Establish a clean, accurate baseline
2. Optimize
Immediate savings paired with long-term improvement.
- Recover credits and correct billing discrepancies
- Renegotiate rates and contract terms
- Eliminate unused or misaligned services
- Implement cost controls and governance
3. Support
Ongoing management that removes carrier burden.
- Manage carrier relationships and escalations
- Oversee MACDs and service changes
- Enforce contracts and resolve disputes
- Deliver continuous monitoring and reporting
Results That Speak for Themselves
Organizations trust Digital Direction to deliver savings, accountability, and managed execution – year after year.
Workers’ Compensation Insurer Saves 62% on Telecom Costs
Fortune 200 Manufacturer Saves Millions in Telecom Costs
$2.7M in Telecom Savings Enables Major IT Upgrades for National Services Firm
Global Manufacturer Migrates SD-WAN Across 100+ Global Sites
Ready to See What You’re Really Paying For?
Schedule a discovery call to uncover hidden costs and understand where savings are possible. We’re confident enough to offer savings guarantees for qualified engagements.