Managed Telecom Solutions: End the Complexity

Expert Audits, Telecom Lifecycle and TEM Software Management

Enjoy Strategic Telecom Solutions From the Experts

Digital Direction — Managed Telecom Pioneers since 2002


Boost TEM and
IT Productivity

Move Faster,
Simplify Invoice Processing,
Amplify Productivity

Enjoy Telecom Savings,
Design Your Telecom HQ today


Your Managed Telecom Solution

We Design Strategic Telecom Solutions For You!


  • Monthly, Quarterly, and Annual Telecom Audit Options

  • Moves, Adds, Changes, and Disconnects (MACD)

  • Telecom Vendor Management

  • Contract Negotiation

  • Significant Hidden Savings

  • Billing and Trouble Ticket Services

  • Wide Area Network (WAN) Project Management

The Complete Telecom Time and Cost Management Solution


  • Save Significant Time and Money

  • Amplify Your Team’s Resources

  • Consolidated Invoicing

  • Organize Vendors

  • End Missed Deadlines

Consolidated Invoicing

Time and Money Saved






Tap Into Managed Telecom Services

Managed Telecom Solutions: Expense Audit

Let our experts deliver an end-to-end telecom expense audit for managing your complete telecom needs. Ensure your billing and invoices are fully accurate and up-to-date. Keep your team focused on strategic IT innovation.

Telecom Contract and Service HQ

Build quickly and accurately, and manage every aspect of your telecom managed contracts and services.

  • Telecom Audits & Inventory
  • Project Management
  • Order Management
  • Contract and Vendor Negotiation
  • Network Engineering and Design Optimization

Telecom Expense Management

Digital Direction’s Telecom Expense Management System (TEM) is the perfect solution for those seeking better cost predictability and improved process efficiency. Choose Basic TEM or Enhanced TEM — the offering which best matches your specific needs. Get started with Digital Direction TEM Telecom Expense Management today.

Make Telecom Services and Billing Work for You

Our risk-free process saves an average of 35% on telecom bills

Over $600 million in one-time credits and savings for clients

Drive measurable ROI in less than 60 days

85% of most company telecom invoices contain billing errors

Digital Direction moves 90% faster than internal teams

By managing all our locations, Digital Direction has been able to identify unnecessary redundancy, reduce costs, manage Telco inventory and consolidate carrier billing, which allows us to focus on customer needs.

– Global Leader in Design,
Manufacturing and Distribution of Oral Health Care Products

See Optimal Telecom Management Services in Action

Gain Time & Efficiency

90%+ reduction in time on trouble tickets, billing and invoice payments

Eliminate invoice acquisition, loading, validation and processing

100% time reduction for resolving telecom billing errors

Help negotiating the best telecom pricing and contracts

No more missed deadlines and difficult installs


Enjoy Unbeatable ROI

Average 35% reduction on telecom expenses

Improved negotiations & rate bench-marking

Eliminate duplicate billing

Cost avoidance with ongoing telecom expense management (TEM)

Telecom managed portfolio services 


Trust the Telecom Professionals

Reallocate internal resources for more strategic innovation

Eliminate time-wasting churn / offset escalation management / 40% reduction in project completion

Enhance operational excellence with PM support for all orders, installations, and MACDs through completion


Limit Risk & Exposure

Mitigate scope and security risks 

Ensure measurable operational compliance and efficiency

Easier to scale WAN and various network infrastructure changes

Be confident with guaranteed results


30 Minutes to Significant Savings

Industry Case Studies

Leading Midwest Healthcare System

Saved over $6 million
(41% savings)


  • $4.2 million in annual savings
  • $2.3 million in one-time credits
  • 199 locations
  • 388 invoices

Leading Healthcare Service Company in Midwest

Saved over $1 million
(19% saved)


  • $1.3 million in annual savings
  • $130k in one-time credits
  • 177 locations
  • 314 invoices

Leading Manufacturing Company

Saved nearly $1 million
(42% saved)


  • $565k in annual savings
  • $240k in one-time credits
  • 58 locations
  • 48 invoices


Don’t See Your Industry?

Contact Us – We’ve worked in over 25 different industry segments.

Companies Love Digital Direction

Our Net Promoter Score (NPS) = 95

 The average in the Software Industry NPS = 52 Cloud and Hosting = 45

 Retently 2021 NPS Benchmarks for B2B