Challenge
A nationwide services company operating across 700+ locations faced mounting challenges following multiple acquisitions. Over time, their IT and telecom environment became fragmented – riddled with duplicate services, inconsistent billing, and unknown liabilities.
With 49 different carriers and a lack of consolidated oversight, the organization struggled to gain visibility into its telecom spend or identify where waste could be eliminated. Internal teams were stretched thin, and leadership needed rapid cost reduction to free up budget for critical IT upgrades.
The company turned to Digital Direction to bring clarity, control, and measurable savings to an increasingly complex telecom landscape.
Solution
Digital Direction was engaged to perform a comprehensive audit, optimization, and inventory build across all 700+ sites nationwide.
The engagement included:
- Weekly milestone tracking and progress reporting
- First-bill reviews to confirm post-audit accuracy
- Complete telecom inventory across all locations
- Audit of 397 invoices from 49 telecom carriers
- Validation of disconnect and change orders
- Claim submission for billing corrections and credit recovery
All work was completed under a no-risk, performance-based model, meaning the client only paid once savings were verified.
Audit Scope
- $5M annual telecom spend
- 700+ nationwide locations
- 49 carriers audited
- 397 invoices reviewed
- 1,452 claims submitted (1,007 validated)
- 419 MACD orders completed
Audit Approach
Digital Direction’s approach focused on uncovering hidden inefficiencies and recovering dollars already lost to billing errors and unused services. The team:
- Built a detailed telecom inventory across all 700+ sites
- Audited invoices from 49 carriers to ensure contract alignment
- Validated disconnects and identified inactive or duplicate services
- Flagged billing discrepancies and misapplied contract terms
- Delivered results under a performance-based agreement, eliminating all upfront costs
Results
Digital Direction’s audit and optimization delivered measurable, high-impact results:
- Freed budget reallocated to fund critical IT system upgrades
- $145,000+ in monthly savings
- $2.74 million in total validated savings to date
- $120,000+ in one-time credits recovered
- 55% ROI on total telecom spend
- Resolution of 1,000+ billing claims
The Bottom Line
By partnering with Digital Direction, this national services firm gained full visibility into its telecom environment, eliminated waste, and redirected over $2.7 million in recovered funds toward strategic IT improvements.
Through disciplined auditing, inventory management, and contract validation – all delivered under a no-risk, performance-based model – Digital Direction helped the company achieve significant cost reduction without tying up internal resources or paying anything upfront.
