Challenge
A global enterprise operating across 22 locations and managing an annual telecom spend of $1.5 million found itself struggling with decentralization and inefficiency. Over time, the organization had grown rapidly, spreading operations across over two dozen telecom providers and managing nearly 50 monthly invoices.
The result was a tangled web of duplicate services, unused lines, poor contract visibility, and an overextended internal team spending countless hours managing carriers and billing. Without a consolidated view of the telecom environment, costs continued to climb, and strategic IT priorities took a back seat to administrative cleanup.
The organization knew it needed a way to simplify operations, lower costs, and regain control of its telecom infrastructure.
Solution
To bring clarity and control to its telecom environment, the company engaged Digital Direction for a full audit and optimization engagement across all 22 global sites.
Digital Direction’s team began by creating a single-source inventory across all carriers and services, providing the enterprise with visibility it had never had before. They audited both wireline and wireless invoices, uncovering a range of billing errors, inactive services, and unoptimized contract terms.
From there, Digital Direction recovered credits and implemented cost-saving adjustments, setting up the client with streamlined billing and a managed model that would sustain efficiency moving forward.
Audit Scope
The engagement covered:
- $1.5M annual telecom spend
- 22 international locations
- 29 telecom carriers
- 50 invoices reviewed
- Mix of wireline and wireless services
Results
Within the first year, the audit revealed major cost-reduction opportunities. Digital Direction identified over $636,000 in annual savings, representing a 44% combined cost reduction across all wireline and wireless services.
Breakdowns included:
- 35% reduction on wireline services
- 54% reduction on wireless services
- $399,000+ in wireless savings
- Significant wireline reductions from AT&T, Masergy, OpenText, and Zayo
The company also saw an 80% decrease in time spent managing telecom, thanks to centralized billing and reporting through Digital Direction’s custom TEM platform. Service implementations and escalations improved by as much as 40%, allowing teams to reallocate budget and focus on core IT projects instead of telecom management.
The Bottom Line
By partnering with Digital Direction, this global enterprise transformed telecom chaos into cost control.
With centralized visibility, faster resolutions, and a 44% cost reduction, the organization now manages its telecom environment with less effort, less time, and more confidence.
Over $600,000 in verified annual savings have been reallocated toward strategic IT priorities – proof that with the right audit-first and managed TEM approach, efficiency and profitability can go hand in hand.
